Contact
One address, and no contact form.
Everything reaches hello@niyatech.cc. A form either posts nowhere, which is dishonest, or posts somewhere and collects an IP address and a browser fingerprint you never agreed to hand over. Email does neither, and it leaves you a copy of what you sent.
Routes
Subject lines that get your mail to the right place.
| Matter | Subject line | Useful to include | Response |
|---|---|---|---|
| Disagreeing with a specification | Spec | Which section, and what you would change it to | 5 business days |
| General and press | Anything sensible | What you are trying to establish | 5 business days |
| Access to your personal information | Privacy request | The identifier the data is keyed to, if you know it | 30 days |
| Correction | Privacy request | What is wrong and what it should say | 30 days |
| Deletion | Delete my data | The email on the account, or the support identifier | 30 days |
| Privacy complaint | Privacy complaint | What happened and what you want done | Acknowledged in 5 business days, answered in 30 |
| Security | Security | Steps to reproduce | Same or next business day |
| Copyright or trade mark | Legal | The work, the claim, and your contact details | 5 business days |
Commitments
What those numbers mean.
Five business days
A substantive reply, not an acknowledgement. If something needs longer we say so inside the five days and give a date.
Thirty days
The period Australian Privacy Principles 12 and 13 set for access and correction. Verifying who you are happens inside that period, not on top of it. A refusal comes with written reasons, the ground relied on, and how to complain.
Security, same or next business day
A good faith report is never treated as hostile and never answered with a legal threat. Tell us before you tell anyone else and give us a reasonable window.
If we do not satisfy you
Complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992. No fee, no lawyer needed, no permission from us required. The OAIC will normally expect you to have given us 30 days first.
What happens to your email
Support threads are kept 24 months and complaint threads 7 years. Writing to us subscribes you to nothing. The detail is in the privacy policy.
Identity
Who you are writing to.
- Legal name
- NIYA TECH LABS PTY LTD
- ACN
- 698 379 145
- ABN
- 26 698 379 145
- State
- Victoria, Australia
- hello@niyatech.cc
- Phone
- None published. A company this size cannot staff a line during business hours without either missing calls or pretending someone is there. Say in your first email if a call is genuinely needed and we will arrange one